I have to admit I was frustrated that it took me 4 business days before someone would answer the phone during business hours. If I hadn't wanted the comforter so badly, I would have been tempted to take my business elsewhere.
However, when I finally did reach a person, he was politely, apologetic, and helpful. His wife called back within a reasonable time and was able to take my order in a kind and professional manner.
My comforter arrived only yesterday. It looks great. I had a full night and so was unable to use it last night, but am looking forward to my first night's sleep with it tonight.
I am very happy with the comforter and hope you stay in business long enough for me to have a need for a repeat purchase.